Blog Archives

Using the ShoreTel Browser

By: Grant Schenck, ShoreTel Professional Services

ShoreTel Innovation Network members get access to several Software Development Kits (SDKs) that provide programmers with interfaces to various parts of the ShoreTel phone system. One of the core SDKs in the program is the ShoreTel Multi Line COM Object SDK known more simply as the COM SDK. The COM SDK allows the development of […]

SDK Tools of Trade #4: ShoreTel Web Service vs. TAPI COM SDKs

By: Navin Mishra, Technical Architect, ShoreTel Professional Services

When integrating ShoreTel UC with third-party applications, both the ShoreTel TAPI COM and Web Service SDK provide a simpler interface than the ShoreTel TAPI SDK. However, there are some key differences in the exposed ShoreTel UC features. To help developers make an informed decision between the two SDKs, below is a matrix that compares the […]

SDK Tools of Trade #3: ShoreTel Contact Center Agent Activity

By: Navin Mishra, Technical Architect, ShoreTel Professional Services

It is often required to show the list of groups where an agent is currently logged into and active. This information is available from the earlier ShoreTel Contact Center Real Time Agent Activity Event Feed SDK, which gives events for agent login and logout along with the list of groups. But it is not explicitly […]

SDK Tools of Trade #2: ShoreTel Contact Center

By: Navin Mishra, Technical Architect, ShoreTel Professional Services

Do you know how to determine the type of call a ShoreTel Contact Center Agent is handling? Using the ShoreTel Contact Center Real Time Group Activity Event Feed SDK, a third-party application can easily get real-time statistics of agents in a group. It may also be necessary to determine the type of call a ShoreTel […]

ShoreTel SDK Tools of the Trade: Using ShoreTel Web Service SDK for Click-to-Call

By: Navin Mishra, Technical Architect, ShoreTel Professional Services

The ShoreTel SDKs are very rich and come with extensive documentation and supporting samples. ShoreTel Innovation Network members can also use our developer news group for self-help. That said, ShoreTel Professional services and our developer community have collectively learned some very interesting and useful things that allow us to be better ShoreTel UC and Contact […]

Interactive Voice Response for ShoreTel

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

Organizations ranging from schools to city governments to financial institutions can improve customer service and their bottom lines by automating interactions and providing clients with expanded opportunities for self service. Interactive Voice Response applications allow callers to identify and authenticate themselves, review personal details, conduct transactions or request topical information by mail or fax. They […]

ShoreTel Contact Center SDKs

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

In addition to the SDKs available for the ShoreTel Unified Communications solution, the ShoreTel Contact Center system provides SDKs to enable subscriptions for real-time statistics of various Contact Center entities. These SDKs are also provided free to customers as part of the ShoreTel Innovation Network. The ShoreTel Contact Center collects data from a few hundred […]

ShoreTel UC SDKs

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

The ShoreTel core Unified Communications system provides open SDKs (software development kits) for free as part of the ShoreTel Innovation Network. These enable customers to integrate ShoreTel UC features into existing enterprise systems and business processes. The ShoreTel SDKs include both platform- specific and independent SDKs so developers have a choice as to which SDK […]

Turbocharge Your Business with UC-Enabled Applications

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

Could your business be more efficient if communications were integrated into your core business processes, such as sales and customer service? Integrating unified communications (UC) features into business applications can increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The ability to call, IM, email or conference another person from within the […]

What Can ShoreTel Professional Services Do For You?

By: Grant Schenck, ShoreTel Professional Services

Do you know what ShoreTel Professional Services can do for you? We play several roles within ShoreTel: Builds and support various Software Development Kits (SDK) for customers and third parties, which they can use to build their own software solutions that integrate with the ShoreTel phone system. Builds custom software solutions that work with the […]

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