Blog Archives

Leading Analyst Firm Details Advent of “Personal UC”

By: Pejman Roshan, Vice President, Product Management

Advances in Unified Communications are being driven in large part by the necessity of enabling a remote and mobile workforce to be as connected as those in the office. As a result, communications platforms must evolve into truly unified, personal solutions to meet the needs of the changing mobile workplace. Zeus Kerravala, founder and principal […]

What is BYOE? Attend our Webinar on January 20

By: Ed Wright, Director of Product Management

Bring Your Own Experience (BYOE) is the latest trend impacting Unified Communications (UC) and speaks to the need for UC to be more user-centric. UC has evolved to the point where the focus is more around the needs of the end users than the network, and reflects the impact of powerful trends from the consumer […]

Consultant Webinar this Week: Unifying UC with ShoreTel CRM Integration

By: Nancy Gates, Consultant Liaison Program Director

Each month our Consultant Liaison Program members receive a technology update and in-depth webinar on a timely ShoreTel topic. This month our featured subject is “Unifying UC with ShoreTel’s New CRM Integration” presented by product expert Ali Rizvi. Webinars are scheduled this week on Wed., June 11th for members of the Canadian Technology Consultants Association, and […]

ShoreTel’s New Webinar Outlines the Real Costs of IP Telephony and Unified Communications

By: Jack McCarthy, Content Manager Google+ icon for profile link

When considering the purchase of an IP telephony and unified communications solution, an assessment of the total cost of ownership (TCO) is critical to sound decision-making. To get a true picture of total cost of an IP telephony and UC deployment, ShoreTel has produced a free Webinar that brings together industry experts and presents a […]

ShoreTel Webinar Will Drill Down on Real Costs of IP Telephony and UC

By: Jack McCarthy, Content Manager Google+ icon for profile link

Critical to your ability to make sound purchasing decisions is an assessment of the total cost of ownership (TCO) of IP telephony and unified communications. A free ShoreTel Webinar, set for 10:30 a.m., PST, Oct. 30, will present a comprehensive analysis of TCO.  Called, “Understanding the Real Costs of IP Telephony and Unified Communications,” the […]

ShoreTel Webinar Shows How Organizations Succeed With Unified Communications

By: Jack McCarthy, Content Manager Google+ icon for profile link

With unified communications solutions, businesses, whether large, medium or small, can leverage the power of VoIP telephony to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. ShoreTel’s latest free Webinar shows how organizations can improve customer service and outreach, track and route ongoing interactions, and make communications brilliantly simple […]

Webinar Addresses How UC Improves Productivity, Boosts Competitiveness, and Helps the Bottom Line

By: Jack McCarthy, Content Manager Google+ icon for profile link

Unified Communications (UC) can help businesses succeed in many ways. It provides a technology platform to integrate, track, and manage phone, email, instant messaging, and more within a single, cohesive and user-friendly technology framework.  Organizations can use UC to improve their customer service and outreach, track and route ongoing interactions, and make communications brilliantly simple […]

Maximize Value of Your Contact Center? Check Out ShoreTel’s Webinar

By: Jack McCarthy, Content Manager Google+ icon for profile link

Companies are recognizing the value of offering a contact center that at once satisfies demanding customers and helps meet business goals by facilitating sales, improving reporting, achieving cost savings, and more. The ShoreTel Webinar: How To Turn Your Contact Center Into A Strategic Asset, addressed these issues in a lively presentation. ShoreTel University Trainer Sam […]

ShoreTel’s Webinar Aims to Help Turn Your Contact Center Into a Strategic Asset

By: Jack McCarthy, Content Manager Google+ icon for profile link

Contact Centers have historically possessed the processes and dashboards to service voice calls, but today, these can be utilized to manage a wide range of new channels. And to serve the ever-growing demands of customers for more sophisticated, real-time and easy-to-access services, business are looking for more effective contact centers. ShoreTel will address these needs […]

ShoreTel Webinar Shows the Importance of TCO When Considering IP Telephony Purchases

By: Jack McCarthy, Content Manager Google+ icon for profile link

A key consideration for IT decision-makers when purchasing an IP Telephony and unified communications solution is the Total Cost of Ownership (TCO). In a new ShoreTel Webinar, “How to Evaluate Total Cost of Ownership for IP Telephony Deployments,” we drill down on the TCO, which goes beyond unit costs as the primary metric of consideration, […]

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